Client Care

Shipping & Returns

Last updated: May 2026

Delivery Within Nairobi

For our clients within Nairobi and its environs, we offer expedited, secure delivery directly to your doorstep or office. We understand the pace of the city, and we strive to ensure your Moonarts piece arrives swiftly and in pristine condition.

Standard Courier (Boda Boda / Rider)

CBD, Westlands, Kilimani, Lavington, Kileleshwa, South B/C

Same DayKSH 300 - 500

Outer Nairobi Regions

Karen, Rongai, Ruaka, Thika Road, Syokimau

Same/Next DayKSH 500 - 800

Nationwide Shipping (Upcountry)

Moonarts proudly serves clients across all counties in Kenya. We partner with reliable logistics providers to ensure your luxury goods are handled with the utmost care during transit.

Premium Courier (Fargo Courier / G4S / Wells Fargo)

Secure, trackable delivery to courier offices nationwide.

1 - 2 Business DaysFrom KSH 600

Express Parcel Services (Matatu Saccos)

Ena Coach, Easy Coach, North Rift, Mololine, etc.

Same/Next DayKSH 300 - 500

International Shipping

For our global clientele, we arrange international shipping via DHL Express. Rates are calculated based on the destination country and the volumetric weight of the package. Please contact us prior to placing an order for a custom shipping quotation.

Returns & Exchanges

At Moonarts, we take immense pride in the quality and craftsmanship of our leather goods. We meticulously inspect every item before it leaves our atelier. However, if you are not entirely satisfied with your purchase, we are here to assist.

Standard Collections

We accept returns and exchanges on non-bespoke items within seven (7) calendar days of delivery. The item must be unused, unblemished, and in its original packaging. The client is responsible for the return shipping costs, unless the return is due to a demonstrable manufacturing defect.

Bespoke & Custom Orders

Because bespoke commissions are tailored specifically to your individual requirements and specifications, they are strictly non-refundable and non-exchangeable. We engage in a thorough consultation process prior to production to ensure the final piece aligns perfectly with your vision.

Initiating a Return

To initiate a return or exchange, please message us on WhatsApp at +254 758 744 963 or email us at info@moonarts.co.ke with your order details. We will provide you with the return address and further instructions. Refunds are processed within 14 business days via M-Pesa or bank transfer after the item has been received and inspected.