Privacy Policy

1. Introduction

Moonarts (“we”, “our”, or “us”) is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. By accessing or using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and delivery address provided when you place an order, submit a contact form, or communicate with us via WhatsApp.
• Transaction Information: Details of orders placed, payment method used (e.g., M-Pesa reference), and purchase history.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, browser type, device information, and IP address, collected through cookies and similar technologies.
• Communications: Records of correspondence when you contact us, including WhatsApp messages, emails, and contact form submissions.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including delivery coordination within Nairobi and across Kenya.
• To communicate with you regarding your orders, bespoke commissions, inquiries, and customer support.
• To improve our website, products, and services based on usage patterns and feedback.
• To comply with applicable legal obligations under Kenyan law, including the Kenya Data Protection Act, 2019.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our business (e.g., delivery couriers, payment processors), and only to the extent necessary to perform their services. We may also disclose information if required by law, regulation, or court order.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal data is no longer required, it will be securely deleted or anonymised.

6. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Object to or restrict the processing of your personal data.

To exercise any of these rights, please contact us at info@moonarts.co.ke.

7. Security

We implement reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: info@moonarts.co.ke
Phone: +254 758 744 963
Location: Nairobi, Kenya